Privacy Policy

At PixelVirt ("we", "us", or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including PixelView, PixelChat, and PixelAI.

By using our services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable international privacy laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services (PixelView, PixelChat, PixelAI)
• Fill out contact forms
• Subscribe to our newsletter
• Request a license or product information
• Communicate with us via email or chat

This information may include:

• Full name
• Email address
• Phone number
• Company name and job title
• Billing and payment information
• OpenStack infrastructure details (when using PixelView)
• Messages and communications with our chatbot services

1.2 Automatically Collected Information

When you access our website and services, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Log files and analytics data
• Geographic location (based on IP address)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Enable personalized features

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, operate, and maintain our services (PixelView, PixelChat, PixelAI)
• Account Management: To create and manage your account
• Communication: To respond to your inquiries and provide customer support
• Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraud
• Legal Compliance: To comply with legal obligations and enforce our terms

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our contractual obligations
• Legal Obligation: We must comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, payment processing)
• Business Partners: When you explicitly consent to such sharing
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

All third parties are contractually obligated to protect your data and use it only for the specified purposes.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws through:

• Standard Contractual Clauses (SCCs) approved by the EU
• Adequacy decisions by relevant authorities
• Your explicit consent
• Appropriate safeguards to ensure the security of your data

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Retention periods vary based on:

• The nature of the data
• The purpose for which it was collected
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements

When data is no longer required, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 GDPR Rights (EEA Users)

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with a supervisory authority

7.2 CCPA Rights (California Residents)

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Right to Non-Discrimination: Exercise rights without discrimination

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law (typically 30 days).

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest (SSL/TLS)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Secure backup and disaster recovery procedures
• Monitoring for suspicious activities

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for children under the age of 16 (or 13 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Service-Specific Privacy Information

13.1 PixelView (Cloud Management)

When using PixelView to manage your OpenStack infrastructure, we may collect and process technical data including server configurations, performance metrics, and usage statistics. This data is used solely to provide the service and is protected with enterprise-grade security measures.

13.2 PixelChat (AI Chatbot Services)

PixelChat may process conversation data to provide AI-powered responses. We use this data to improve chatbot accuracy and may retain anonymized conversation logs for quality assurance and model training. Sensitive financial information shared through the chatbot is encrypted and handled according to industry standards.

13.3 PixelAI (Custom Software Development)

Project requirements and specifications shared for custom software development are treated as confidential business information and are protected by non-disclosure agreements where applicable.